All returns require a returns authorization number (RAN) which will be provided by customer service team. To obtain a return authorization number please contact customer service team at firstname.lastname@example.org. A return authorization number (RAN) must be requested within 3 days of delivery. Upon approval, our support team will issue you an RAN# by email. You must mark the return package with the RAN # clearly on the outside of the package. Packages without an RAN# clearly visible will be rejected by our returns processing center.
To Request an RAN Number:
Please email the following information to email@example.com:
1. Order ID
2. Name of Product
3. Reason for Return
4. Any comments to customer improvement
Refused, unable to forward or undeliverable as addressed packages returned to us will receive a full refund less the shipping. Return shipping is not refundable except in special consideration or circumstance. Please email us beforehand and we will deal with refunds on a case by case basis.
Each customer is treated with respect and care. No two cases are alike. If you are unsure if you can get a refund it is always best to email us and ask. If applicable, refunds will be processed within 5 - 7 business days after the request has been made.